Política de reembolso
Melon Nails offers a 10-day money-back guarantee on eligible products. As the majority of our products are handmade, most items are not eligible for returns or refunds unless visibly and physically broken upon arrival due to shipment damage. We strongly recommend recording your full unboxing experience at the time of delivery to support any damage claims.
10-Day Money-Back Guarantee
Return Eligibility
To be eligible for a return and refund,
Items must meet the following conditions:
- Item arrives visibly and physically broken due to shipment damage.
- Item is in original condition with minimal signs of use.
- All original packaging, accessories, and documentation are included.
- Item is returned within 10 days of delivery.
- Proof of purchase (order confirmation or receipt) is provided.
- Video evidence of the unboxing must be provided — we strongly recommend recording your full box-opening experience at the time of delivery to support any damage claims.
Non-Returnable Items
The following items are not eligible for return:
- All handmade products unless visibly broken upon arrival
- Custom or personalised orders
- Charms that have fallen off during shipment
- Items damaged by misuse, accident, or normal wear and tear
- Items returned after the 10-day return period
- Items missing original packaging or accessories
- Mild scratches, ink patches, colour removal, or cosmetic imperfections due to shipping
- Note: end-user damage is not covered under our return policy. If evidence indicates that damage occurred after delivery, we reserve the right to suspend the associated customer account, as this would be considered a fraudulent claim.
- Custom or personalised products are not eligible for return under any circumstances.
How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service team.
- Package the item securely with all original components.
- Receive a Return Authorisation (RA) number and return instructions.
- Ship the item back using the provided return label.
Return Shipping
- Defective Items: Melon Nails does not cover the return shipping fee for defective or damaged items.
- Wrong Item Sent: Melon Nails covers all return shipping costs.
Refund Process
Once we receive and inspect your returned item:
- We will send an email confirmation of receipt
- Item will be inspected within 2–3 business days
- If approved, a partial refund will be processed within 5–7 business days. Partial refunds are due to bank fees, international exchange currency rates, etc.
- The refund will be credited to the original payment method
Refund Timeline
Refund processing times may vary by payment method:
- Credit/Debit Cards: 5–10 business days
- PayPal: 3–5 business days
- Bank Transfer: 7–14 business days
Exchanges
We currently offer refunds rather than direct exchanges. To receive a different item:
- Return the original item for a refund
- Place a new order for the desired item
Damaged or Defective Items
If you receive a physically damaged item:
- Contact us immediately at contact@melonnails.com
- MUST provide photos and videos of the damaged item and packaging
- We strongly recommend recording your unboxing experience — video evidence submitted without an unboxing video may not be sufficient for claim approval
- Video evidence must clearly show the product damage and dysfunction. If no video evidence is provided, you are not eligible for a return.
- We will review and apply for a refund where applicable
- In some cases, returning the defective item may not be required
Order Cancellations
- Before Shipment: Full refund available if cancelled within 30 minutes of order placement
- After Shipment: Follow the standard return process
- Custom Orders: Cannot be cancelled once production has begun
Contact Information
For any questions regarding returns or refunds, please contact Melon Nails:
- Email: contact@melonnails.com